FAQs about Hiring a Cleaner in Shah Alam [ Oct 2020 ]
We get questions about our cleaning services based in Shah Alam all the time. This is why we have decided to create this page to answer your questions. If your questions isn’t addressed here, you can reach out to our customer support team.
Do I need to sign a contract for a cleaning service?
No. You do not have to worry about being stuck in a contract for our cleaning services is not bound by a contract. That means you can book with our house cleaners in Shah Alam only when you feel like you need help cleaning.
What is included in a regular house cleaning?
A regular house cleaning includes vacuuming floors and rugs, dusting surfaces, sweeping, cleaning windows, kitchen counters and outside of appliances, cleaning bathrooms and bedrooms. Other additional tasks may be subject to request and additional charges.
Does our maids include supplies?
Yes, our maids in Shah Alam have supplies to fulfill the cleaning tasks. This means you will not have to worry about buying them. We use safe yet effective cleaning products.
Will I have the same cleaner for every visit?
Yes, because that can result in a more efficient cleaning process if you have the same cleaner for every visit since she becomes more familiar with your place. However, if the schedule does not permit, you can trust that all our cleaners do effective jobs.
What do I need to do before the cleaning service?
If you will not be home, please make sure that our cleaner can access your home. If you have pets, please make necessary preparations such as leashing them. We also advise customers to keep valuables away. It is also best if you keep your clutter away to maximize the time for cleaners to clean the house, as this tends to consume more time.
Can I reschedule an appointment?
We will appreciate it if you can let us know immediately if you wish to reschedule your cleaning appointment.
What if I won’t be home during the cleaning day? How can I be sure that you send trustworthy cleaners?
Just please let us know how we can access your home by providing us instructions on where we can get the keys. It is okay if you will not be around during the cleaning day. We understand if you have doubts as to the integrity of our team members, but you can check out our reviews. We have a good trust record because we believe that is vital to our line of business.
How do I get started?
You can simply give us a call or submit the contact form found in our website and we will get back to you immediately so we can discuss your request and confirm your schedule.
How often should I have my house cleaned?
It depends on you. We offer regular cleaning on a weekly or bi-weekly basis. If you live in a house with only 2 to 4 people, weekly cleaning could be enough. We also have one-time cleans for post renovation, moving in or out, deep cleaning or just when you need a little extra help for parties or events.
What if something gets damaged?
Our Shah Alam cleaners always observe safety that is why we bring our own equipment but if this happens, we will do our best to repair or replace damaged items.