FAQs about Hiring a Cleaner in Kuala Lumpur

How do I book your service?

You can book through our website, just provide us the necessary details or your contact information and we will get back to you as soon as possible. We will arrange the schedule of your cleaning service and arrive at your location on time. You can also call us via WhatsApp.

What type of cleaning do you offer?

As a cleaning service company in KL for more than a decade, we can provide all types of services which includes for events, post renovation, moving, carpet cleaning and after party.

What can I expect on my house cleaning service?

A typical house cleaning service includes vacuuming of floors and carpets, sweeping, mopping floors, dusting, emptying trash, dusting windows, cleaning kitchen counters, cleaning outside of appliances, cleaning and disinfecting toilets, sink and showers. If you have preferences such as changing linens, doing the dishes, etc, you can discuss it prior to the schedule.

What do I need to prepare before the cleaning?

If you will not be home, make sure your home is accessible. Keep your valuables. It helps if you pick up clutter as this will consume time that should have been allotted on other important chores. Provide us a list of priorities where our cleaners will focus on. We will let you know about these prior to your cleaning schedule.

Do I need to be home during cleaning?

No, just keep your home accessible.

What if I am not satisfied with the cleaning service?

We make sure to clean and meet your requests, but if we did not meet your expectations, contact us immediately. We will do our best to resolve the issue and if necessary, we will clean again free of charge.

How much does it cost?

Pricing for cleaning services depends on a few factors.  This includes type of cleaning service, level of cleaning needed or number of hours and number of sessions. Additional charges also apply for special cleaning tasks. Please contact us so we can give you an accurate quote.

How do I reschedule if ever something comes up?

We encourage customers to contact us at least 48 hours to cancel or reschedule prior to the schedule of cleaning. Appropriate charges apply for non-notice cancellations.

Will I have the same cleaner in my house?

We believe in having the same cleaner in a particular house for every visit for familiarity helps with efficiency. If schedules do not meet, we take pride in providing consistent services for our team and are trained extensively for effective cleaning techniques.

What if something gets damaged in my home?

In the event that breakage occurs, we will do our best to have the item repaired or replaced.

What if I have pets?

This won’t be a problem, just let us know if you have special instructions about your pets.

Do you provide the cleaning products?

Yes, we do, including the equipment. Rest assured we would not use harmful cleaning agents for we know which ones are ideal for cleaning surfaces. If you have special instructions or preferences, we can discuss that prior to the cleaning schedule.